Help & FAQs
Has my order shipped?

Click the "Login" link at the top of our site to check your orders status.

How do I track my order?

Click the "Login" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment

Click the "Login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. We are careful to record weights & video for your security.

How do I create an account?

1)Select "Newsletter / Join" from the top menu or if you are making a purchase today, you may opt to join during the checkout process. Then just enter your name, email address and select your password. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information

How do I edit my account information?

Select "Login" from the top menu and follow the prompts to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Select "Login" from the top menu and you will see a link to the page where you can have your password emailed to you. If you no longer have access to the email you subscribed with the please send us an email.

Do you ship to my country?

Yes - we ship to the majority of the world but not automatically. If your country isn't listed in the shopping cart please email us for a shipping quote. Please provide a shipping address and amount of product.

Do accept new international bullion dealers?

Our products are sold by bullion dealers all around the globe. If you are in the business of precious metals outside of the USA, you may contact us to inquire about our Authorized Distributor Partnership.

I'm considering using fraudulent banking information

Please move on. Our on-staff attorney's carefully review each and every order, and are ready to work diligently with authorities in all jurisdictions.

Payment options

Visa, MC, Discover, Paypal, and Bank Wire
(Credit Cards & Paypal have a $10K max)

What is your return policy?

All Sales are Final & Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Login" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Large bank wired orders are subject to slightly more time as all our bullion is freshly minted.

Quality

It is our commitment to provide you with the finest products. We stand behind the Purity, Weight, and Content. All items follow ASTM Standards.

Security?

This website is protected with SSL (secure socket layer) encryption, a high standard in Internet security.

Do you have a storefront?

We operate as a distribution facility only and all orders are shipped due to security. No local pickups but we offer low or free shipping options.

What is a bank wire?

Bank wire transfers are an expedient method for transferring funds between bank accounts. Some banks may charge a fee so we recommend this option on orders around $3-4K and higher.

I live outside the USA, will I have to pay Customs Taxes/Duties/Fee's?

We ship throughout the world and each country has it's own rules. All duties, taxes, customs fees must be paid by the customer (if any) once the package enters the country. You may be subject to taxes and/or duties and/or customs fees for your order. Please consult your local customs broker for more information on duty and tax rates. We ship using all the correct documentation.

How is my order shipped? Is it insured?

Orders are shipped either USPS, FedEx, or UPS. Each package is fully insured and typically requires a signature upon delivery.

Selecting a Shipping Address

We fully insure all of our shipments. Should anything happen while your package is in transit to you it will be covered by us. However, we will not accept responsibility if you have left instructions with any delivery service/carriers to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a neighbor, building manager, drop-off location such as The UPS Store, Mail Boxes Etc, etc., Your package will not be covered! Please use discernment when selecting your shipping address.

Do you buyback silver?

Yes, we do buy back the products we offer on our website from customers in the USA. Please contact us for buyback pricing.

I have a question about the package I received?

Please carefully review the invoice and all contents. Our shipping department is careful to use exact weight records of packages and video for your security. If you have a question, please contact us within 72 hours of receipt.

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